Order Timelines

When you place an order for in-stock items, we aim to dispatch within 5 working days of payment. If there is any unexpected delay we will contact you.

If you place a Pre-Order for an item that is out-of-stock, we will ship it as soon as it becomes available. We will dispatch orders in the same sequence as they were placed.

If your order contains both in-stock and pre-order items, by default we will dispatch them when everything is available. If you would like us to dispatch items separately please contact us and we'll do our best to accommodate where possible.

Batch production timelines and statuses for FY500 machines and accessories are as follows:

Batch	Expected Ship Date	Status
1	End of July	Sold Out (shipped)
2	End of September	Sold Out (shipped)
3	End of October	Sold Out (shipped)
4	End of November Mid-December	Sold Out (shipped)
5	End of January	Sold Out (shipped)
6	End of March	Sold Out (Shipped)
7	End of April	Sold Out (Shipped)
8	End of June	Sold Out (Shipping)
9	End of July	Available to Pre-Order

New batches will be announced as required.

Can you deliver to country [x]?

The world is a big place, but we can ship to most of it! If your country is not available on the web store, it probably just means that we've not priced up shipping options to your location yet.

Please contact us with details of what you'd like to order and your location, and if it's possible we'll get shipping options priced up and added to the website for you.

International Import Duties and Fees

Please be aware that any order to a destination outside of the UK may be subject to local import duties and fees. Your shipment may be held by customs in the destination country until such fees are settled. As the recipient, you are liable for any such payment to release the shipment.

Please take these potential costs into consideration before placing your order.

Please note that we cannot refund any shipping fees if your goods are returned to us due to customs rejection or unpaid fees.

In some cases (namely the USA), we may ask for your tax identification details in advance of shipping to assist with a smooth passage through customs.
You can read more about this here.

Discrete Packaging

We ship our products in heavy-duty, unbranded cardboard boxes which do not give any indication of the contents. However please note that in certain circumstances we may be required to attach customs documentation for international export/import purposes. Where this is required we do our best to make this as generic and non-descriptive as possible while minimising the chance of a delay or disruption due to a customs inspection.

In some cases customs agents may in any case open packages for inspection and repackage them - unfortunately this is beyond our control.

I have a question about how to use my fucking machine

Firstly, please have a read of the FY500 manual supplied with the machine. If that doesn't help, please feel free to contact us directly. We'll always do our best to help!

Anything else?

Please contact us!